This policy explains how KindleStone Fireplaces handles personal information collected through kindlestonefireplaces.com, by email and through our dealer programme.
What we collect
- Contact details you send us — name, email, phone, business name and region.
- Order details — delivery address and the items you buy. Payment card data is handled by our payment processor and never stored by us.
- Basic usage data — pages visited and device type, used to keep the site working well.
How we use it
- To answer enquiries and review dealer applications.
- To process, ship and support orders.
- To pass a local enquiry to a nearby dealer, where you've asked to be connected.
Sharing
We share information only with the carriers, payment providers and dealers needed to fulfil your request. We do not sell personal information.
Retention
We keep records for as long as needed to serve you and meet legal and tax obligations, then delete them.
Your choices
You can ask to see, correct or delete the information we hold about you by emailing sales@kindlestonefireplaces.com.
Changes
We'll post any changes to this policy on this page with a new date.